My Digital Studio Express Trial FAQ
Q: What digital content comes with the My Digital Studio Express Trial?
A: My Digital Studio Express includes one stamp brush set, 12 Designer Series Paper patterns, 81 embellishments, 26 punches, and 5 designer templates. You can view a list of the included content here.
Q: What's the difference between My Digital Studio and My Digital Studio Express?
A: My Digital Studio Express is My Digital Studio software that you can download directly to your computer without having to wait for discs to be shipped to you. The program functionality is exactly the same as the disc version of the software with less digital content. (To see what content is included in My Digital Studio Express, click here.) You can watch a quick video explaining the difference between My Digital Studio and My Digital Studio Express here.
Q: Do I have to have access to the Internet to use the trial?
A: Yes. You need access to the Internet both to place your order (on OEX for demonstrators, or as an online order for customers) and to download the program.
Q: Can I get the My Digital Studio Express Trial on a disc?
A: No. The My Digital Studio Express Trial is only available as a download over the Internet. However, the file is not large, so even if you have a dial-up internet connection, you will still be able to download the program.
Q: What are the system requirements to use My Digital Studio?
A: You can see the system requirements for My Digital Studio here.
Q: How do customers install the My Digital Studio Express Trial software after they have ordered it?
A: Customers can access their My Digital Studio Express Trial download through the Downloads section of their account. Make sure to select Mac or Windows, and the download and install wizards will walk you through the rest of the process.
Q: Is the trial version of the software different from the paid version of My Digital Studio Express?
A: No. When you order the My Digital Studio Express Trial, you will receive the full version of My Digital Studio Express. The software will function exactly the same as if you had purchased the software--you can design, purchase downloads, and print. The only difference is that you can only use the trial version for 30 days.
Q: Can I place a print order with the trial version?
A: Yes. You have full access to everything you can do in My Digital Studio for a full 30 days. This includes full designing functionality, printing, and the ability to purchase downloads.
Q: Do my 30 days start as soon as I download My Digital Studio?
A: Your 30 day trial period starts as soon as you launch the program. It does not matter when you download the program, your 30 days will start as soon as you actually launch (open) the program.
Q: Will the trial still last 30 days even if I order it in the middle or end of the month?
A: You can order the My Digital Studio Trial at any time. The trial period is not tied to the calendar. The trial period will begin as soon as you launch the program, and you will be able to use it for the next 30 days.
Q: What happens after the 30 day trial period is over?
A: When you launch the software after the 30 day trial period is over, you will be prompted to enter a product key. You will not be able to use the software again until you have entered a product key. You can get a product key by purchasing My Digital Studio or My Digital Studio Express. The product key prompt will include a link to the software page of MyDigitalStudio.net, which will tell your customers where to order the software.
Q: How do I purchase My Digital Studio after the trial period is over?
A: Simply add My Digital Studio (item 118108) or My Digital Studio Express (item 124483) to your next order. If you order My Digital Studio Express, you will not need to reinstall the software. A product key will be e-mailed to you; after you complete your purchase, just enter that product key when the program prompts you to. If you purchase the disc version of My Digital Studio, you will need to use the installation discs in order to access the included digital content. The installation wizard will walk you through the process, including entering the product key (which you'll receive with your shipped discs). You will not lose any downloads or projects from your 30-day trial period.
Q: What happens to digital downloads I purchase during the 30 day trial period?
A: You will have continued access to any downloads you purchase during the trial period. If you choose to purchase the software, you will simply need to enter a product key, and you will be able to use all your downloads like normal. If you do not purchase the software, you will still have access to your downloads through your download manager, and you will be able to load them to the digital design software of your choice.
Q: Can I use My Digital Studio digital downloads in other design programs?
A: Yes. The My Digital Studio digital downloads will work with any digital design program.
Q: Will my saved projects be lost when the free trial ends?
A: You will not be able to edit any of your projects through My Digital Studio after the trial period has ended unless you purchase the software. If you do chose to purchase the software, you will be able to access all your projects. If you don't choose to purchase the software, we recommend you save your projects as jpg files. You will then be able to use them like you use any of your jpg (picture) files.
Q: Can I have two free trials?
A: No. The My Digital Studio Express Trial will only work once. After your 30 days are over, you need to purchase the software to continue using the program.
Q: What if I don't want to purchase the software at the end of the trial period?
A: You can uninstall the software at any time.
Q: Are there other free My Digital Studio downloads available?
A: We do occasionally offer free My Digital Studio downloads. These are generally promotions that run for a short amount of time, and will be announced in a current update. Download some of our free digital downloads for the 2010 In Color Card Stock and Designer Series Papers. You can find links to those downloads here.
Q: Will My Digital Studio work on my iPad?
A: No. We do not have a My Digital Studio app at this time.
Q: Who can I talk to if I have questions?
A: Call or e-mail demonstrator support if you have questions about the My Digital Studio Trial. 1 800 STAMPUP or email me at PattyStamps@comcast.net
Q: How do I use My Digital Studio?
A: We have several videos and resources available for both you and your customers on the training section of MyDigitalStudio.net that will help you learn how to use the program.
Q: What other My Digital Studio resources are available to me?
A: In addition to information and videos on my blog www.PattyStamps.com , visit MyDigitalStudio.net, where we have several resources to help you learn about the program.